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Guide

Top 5 European countries for expats in 2026: our choices and relocation criteria

Top European Destinations for Skilled Expats: Our Year-End Picks

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Guide

Top 5 European countries for expats in 2026: our choices and relocation criteria

Top European Destinations for Skilled Expats: Our Year-End Picks

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Guide

Benelux for expats: a comparative relocation guide to Belgium, the Netherlands, and Luxembourg

Despite shared borders and relatively modest territories, the region is a study in unity in diversity

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Guide

Benelux for expats: a comparative relocation guide to Belgium, the Netherlands, and Luxembourg

Despite shared borders and relatively modest territories, the region is a study in unity in diversity

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Acvian Platform

Our all-in-one tool to streamline your workforce management.

EOR

A comprehensive solution for your business: legal employment, payroll and tax administration, guaranteed local expertise and compliance.

PEO

A co-employment solution and HR services for your business, such as payroll, taxes, and benefits.

HR Service

Dedicated HR support that is tailored
to your unique needs.

Payroll

Management and payments of payroll, benefits, and social contributions to your employees.

Immigration Support

A quick and stress-free start for your 
international hires.

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EOR that makes you feel cared for

As your provider, we bring outstanding expertise 
with a people-first approach to the table. 
Customer care is our top priority.

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About Us

A reliable partner on your way to international business expansion.

Our Services

Legal employment and workforce management on your behalf with custom solutions to suit your specific niche and needs.

Our Team

Professionals with 10+ years of extensive experience in HR and payroll.

Why Acvian

Receive legal and administrative consultation, benefit from on-site support in local languages, and enjoy flexible solutions.

Careers

Join a committed team that we cherish 
as much as our clients’.

Partner with Us

Enhance your client satisfaction with outstanding service and reduced hassle.

Our Offices

Explore our legal entities or see Acvian’s full coverage.

United States

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Payroll Cost Estimator

Blog

Case Studies

War in Ukraine

Terms and Conditions

FAQ

Guide

Top 5 European countries for expats in 2026: our choices and relocation criteria

Top European Destinations for Skilled Expats: Our Year-End Picks

Read article

Guide

Benelux for expats: a comparative relocation guide to Belgium, the Netherlands, and Luxembourg

Despite shared borders and relatively modest territories, the region is a study in unity in diversity

Read article

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Open

Operations

08.09.25

Customer Service Specialist

We are currently seeking for a Customer Service Specialist to engage with our Operation's work.

Apply for position

Table of Contents

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About Acvian

Acvian is a dynamic company that supports international business expansion by simplifying the complexities of payroll, employee management, and compliance. We offer a range of solutions, from international EOR (Employer of Record), payroll, and immigration support to bespoke and comprehensive HR services for EOR-managed teams. As a people-driven company, we help businesses create borderless work environments, onboarding, managing, and retaining the best talent regardless of locations or time zones.

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Responsibilities

As Customer Service Specialist, you will play a pivotal role in managing client relationships and ensuring smooth operations throughout the entire employee lifecycle. This includes onboarding, payroll, and compliance, as well as identifying and implementing solutions to exceed client expectations.

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Client Communication and Relationship Management:

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Serve as the first point of contact for client inquiries related to employment contracts, payroll, compliance, and HR operations.
Maintain excellent client relationships by providing timely, clear, and professional support.
Ensure a high level of client satisfaction through proactive communication and issue resolution.

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Operational & Administrative Support:

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Coordinate with internal departments to address and resolve customer issues effectively.
Track and manage support tickets ensuring timely responses and follow-ups.
Assist in processing employment contracts, terminations, and amendments in line with local labor laws.
Assist employees with questions about their payroll, benefits, contracts, tax documents, and other HR-related concerns.
Support operations by addressing payroll discrepancies, tax compliance issues, and employee benefit inquiries.

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Compliance & Process Optimization:

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Ensure adherence to international labor laws and compliance standards when providing customer support.
Work closely with the HR and legal teams to ensure clients receive compliant and accurate advice.
Assist with audits and reporting as needed, ensuring data integrity and compliance with local regulations.

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Collaboration & Continuous Learning:

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Stay up to date with global employment laws, payroll processes, and industry trends in HR solutions.
Participate in team meetings, training sessions, and knowledge-sharing initiatives to improve service quality.
Contribute to a positive, solutions-driven, and customer-centric work culture.

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Qualifications

Education: Relevant education in business, HR, or a related field is preferred.

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Experience: Proven experience in account management, client relationship management, or a similar role (HR or payroll services is a plus).

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English and Ukrainian proficiency

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Located in a time zone that allows for effective collaboration within CET working hours

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Skills:

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Excellent written and oral English Proficiency
Strong communication skills, both written and verbal, with the ability to handle complex client inquiries.
Highly organized with a client-centric mindset and a proactive approach to problem-solving.
Ability to work independently in a remote setting while meeting deadlines and maintaining accuracy.

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