Technical Support Specialist

Technical Support Specialist

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LocationPrague, Czech Republic

EmploymentFull-time

ArrangementHybrid

DepartmentIT Department

PostedJune 5, 2025

Salary€38,000 – €52,000 / yr

Work Arrangement

Hybrid: 3 days on-site, 2 days remote per week

Job Description

We are seeking a skilled Technical Support Specialist to provide technical assistance and support for our aviation training software and systems. This role involves troubleshooting technical issues, providing user support, and maintaining our training platforms.

The successful candidate will work closely with students, instructors, and internal teams to ensure smooth operation of our technical systems and provide excellent customer service.

Key Responsibilities

• Provide technical support for aviation training software
• Troubleshoot hardware and software issues
• Assist users with software installation and configuration
• Document and track technical issues and resolutions
• Collaborate with development team on bug fixes and improvements
• Create and maintain technical documentation
• Conduct user training sessions on software usage

Requirements

Essential Requirements:

• Bachelor's degree in Computer Science, IT, or related field
• Minimum 3 years of technical support experience
• Strong knowledge of Windows, macOS, and Linux systems
• Experience with software troubleshooting and debugging
• Excellent problem-solving and analytical skills
• Strong communication skills in English and Czech
• Customer service oriented mindset

Preferred Qualifications:

• Experience with aviation software or simulation systems
• Knowledge of networking and database systems
• Programming experience (Java, Python, or similar)
• Experience with remote support tools
• ITIL certification or similar

What We Offer

• Competitive salary with performance bonuses
• Professional development and certification support
• Modern IT equipment and tools
• Flexible working arrangements
• Paid time off and sick leave

Application Documents

• Detailed CV/Resume
• Cover letter highlighting relevant technical experience
• Copies of relevant certifications
• Portfolio of technical projects (if available)
• Contact information for two professional references

Ready to apply?

Send your application to our HR team. Include the documents listed above and mention this role in your subject line.