Claims Coordinator (fluent in German)

At Euro-Center Prague, you'll join a diverse and dynamic team dedicated to providing exceptional support to clients worldwide. With access to state-of-the-art training, a supportive environment, and a multinational culture, this is more than just a job – it’s your chance to be a hero for those in need while building a rewarding career in the heart of Prague.

We are currently looking for German speakers to fill the position of Claims Coordinator.

Language requirements:

• Native or Advanced German speaker with professional fluency

• Advanced English speaker with professional fluency

Main responsibilities & Requirements:

• Communication & claims processing arrangements for medical insurance claims

• Efficient "start to end" claims handling including data entry and invoice assessment.

• Provide friendly and outstanding customer service.

• Respond to inquiries in a timely and efficient manner.

• Work efficiently in a multi-lingual and multi-cultural team

• Flexible and open-minded to ongoing changes and training

• Strong computer user skills in Microsoft Office tools

• Previous work experience in Tourism Medical Assistance, Claims Handling including the billing part, will be an advantage.

• Experience in working in customer service is an advantage.

• Empathy towards customers

• Good level of organization, multi-tasking, and effective time management

• Flexible and fast thinking, cool-headed in stressful situations

• Ability to analyse a situation and find a solution.

• Pro-active and performing well under pressure.

• Attention to details.

How will your days look like

Handle any inbound or outbound communication related to assistance. These communications can be with medical providers, insurance companies and other Euro-Center Offices.

• To always follow and understand the Euro-Center processes and policies.

• Liaising with our assistance hubs in Prague and Thailand, as well as local offices.

• Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.

• Handling and resolving customer claims as per company procedures and policies.

• Registration of invoices, sorting, and allocation for filing as well as entering into system.

• To carry out tasks and requirements of the role in a professional manner at all times.

• To understand the policy conditions of Euro-Centre’s various customers, then to know where to find them in the system, when needed.

What we offer:

• Background of a stable international company with 12 branches worldwide

• Multinational environment and daily communication in foreign languages

• Very interesting and varied job

• Initial training based on international professional know-how

• Supportive team

• Motivating salary + meal allowance

• ULékaře – online medical consultancy service

• Multisport card for sport and wellness activities

• Hedepy – online psychological counselling

• Fruity Monday + Health days

• 4 Sick days + free “extra day” during Xmas season

• Contribution for language courses

• Annual bonus

• Modern offices in Karlín (one of Prague's liveliest districts)

• Possibility of Home office

• Growing opportunities

If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.

We are looking forward to receiving your applications!