Advanced/Enhanced Clinical Practitioner- Care Coordination/OOH (Weekends, PT)

We have an exciting opportunity for an independent, autonomous Prescribing Clinician to play a key role in our Care Coordination and Integrated Urgent Care services across the Bath, Swindon and Wiltshire locality. We are seeking a motivated individual to join our team on a part-time, permanent basis, working regular weekend shifts.

You will work across our Care Coordination service to support our services and our Urgent Care service out-of-hours. Our Care Coordination shifts are based at our Chippenham Head Office and our out of hours sessions will be based at one of our Primary Care Centres. This role offers a unique blend of clinical assessment and system navigation, supporting patients to access the right care, in the right place, at the right time, helping to reduce unnecessary hospital admissions and improve patient outcomes.

Care Coordination is an award-winning service that connects patients, clinicians and health and care partners to ensure people receive the right care, at the right time, in the right place. Recognised nationally with an HSJ Gold Award for Integrated Health and Care, the service provides alternatives to emergency department attendance, supports ambulance crews and community services, and helps more people remain safely at home.

Since 2022, the team has managed over 70,000 cases, helping more than 85% of patients avoid an emergency department attendance while supporting them to remain safely at home. Working alongside ambulance services and healthcare partners, Care Coordination provides rapid clinical support, improves patient outcomes, and plays a vital role in delivering integrated, community-based care.

The Role

As a Prescribing Clinician within our Care Coordination function, you will:

• Act as a senior clinical decision-maker, supporting the triage, assessment and redirection of patients across the wider health and care system

• Work collaboratively with ambulance services, primary care, community services and secondary care, ensuring patients are safely managed in the most appropriate setting

• Provide real-time clinical support to ambulance crews, identifying suitable alternative pathways to avoid unnecessary conveyance to Emergency Departments

• Deliver clinical assessment, diagnosis and prescribing, where appropriate, through remote consultations

Alongside care coordination responsibilities, you will also support our wider urgent care service through a variety of shifts, including:

• Triage shifts based at Head Office, reviewing NHS111 and system referrals

• Face-to-face shifts at Primary Care Centres (Chippenham, Salisbury, Keynsham and Swindon)

• Mobile/home visiting shifts, supporting patients unable to travel, with access to a fully equipped vehicle and driver

Key Responsibilities

• Deliver safe, effective clinical triage and prioritisation, managing undifferentiated presentations across all age groups

• Support system-wide patient flow, ensuring timely access to appropriate services and reducing pressure on urgent and emergency care pathways

• Provide clinical advice and decision support to colleagues and partner services, including ambulance teams

• Undertake remote consultations and care planning, facilitating onward referral where required

• Contribute to the development of an integrated “whole system” approach to care delivery

• Support the ongoing improvement of care coordination pathways and clinical effectiveness

Please note that senior clinical support is always available during your shift.

About You

You will be a registered nurse, paramedic or allied health professional with a non-medical prescribing qualification, able to work confidently within a broad scope of practice.

Skills & Experience

• Experience working within urgent care, primary care or emergency care pathways

• Strong clinical reasoning and triage skills, with the ability to manage risk and uncertainty

• Ability to work autonomously and make complex decisions under pressure

• Understanding of system pressures and patient flow within urgent and emergency care

• Experience supporting or working alongside ambulance services or care coordination functions (desirable)

• MSc in Advanced Practice (achieved or working towards), or equivalent experience

• Minimum of 2 years prescribing experience

• Completion of a recognised clinical reasoning module (e.g. PADRIP or equivalent)

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation

• Video consultations

• Face-to-face appointments at our treatment centres

• Home visits for patients unable to travel

• Clinical assessment and advice following NHS 111 referrals

• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe’s largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –
and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer

• Competitive rates of pay

• A varied portfolio of work, incorporating all areas of urgent care.

• Generous clinical shift enhancements for all public holidays.

• Comprehensive induction programme and ongoing professional development.

• Continuous professional development with opportunities to maintain and enhance clinical skills.

• Access to bespoke training days with support from external healthcare specialists.

• Generous pension scheme and holiday entitlement.

• Simply Health cash plan.

Apply

To obtain a full job description or to arrange an informal conversation about this role, please contact recruitment-team@healthhero.com

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at recruitment-team@healthhero.com

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.