Assistance and Claims Coordinator (Hungarian)

Assistance and Claims Coordinator (fluent in Hungarian)

Step into a role where your language skills and empathy make a real difference! Imagine being the first point of contact for travelers in need, guiding them through challenging situations with confidence and care.

At Euro-Center Prague, you'll join a diverse and dynamic team dedicated to providing exceptional support to clients worldwide. With access to state-of-the-art training, a supportive environment, and a multinational culture, this is more than just a job – it’s your chance to be a hero for those in need while building a rewarding career in the heart of Prague.

We are currently looking for Hungarian speakers to strengthen our Prague-based teams.

Main responsibilities:

• Handle inbound and outbound communications with policyholders, customers, medical and technical providers, agents and other Euro-Center offices.

• Register and process cases in company systems, maintain accurate records and manage service reserves within authorised financial limits.

• Coordinate local and international logistics, liaise with the Medical Team when required, and identify suitable providers based on the case requirements.

• Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.

• Review and assess insurance claims in line with policy terms and conditions, ensuring accurate and timely processing.

• Communicate claim decisions clearly, explain coverage and required documentation.

• Provide a high standard of service to clients and internal stakeholders.

• Identify potential fraud, high-cost and complex cases, escalate concerns where necessary.

• Comply with customer guidelines, SLAs, GDPR and agreed performance targets.

Requirements:

• Native or Advanced (level C2) knowledge of Hungarian

• Native or Advanced (level C2) knowledge of Slovakian or Czech is an advantage

• Advanced English - it is our internal company language

• Experience in working in customer service is an advantage

• Empathy towards customers

• Good level of organisation, multi-tasking and effective time management

• Flexible and fast thinking, cool-headed in stressful situations

• Ability to analyse a situation and find a solution

• Being ready to learn and follow given procedures and rules

• Time flexibility (work in shifts 24/7) – including mornings, afternoons, nights and weekends.

• Required start: November 2nd, 2026

• Important: Work and residence permit in the Czech Republic

What we offer:

• Be part of a stable international company with 12 branches worldwide.

• Work in a multicultural and supportive environment with daily opportunities to use foreign languages. 

• Have a job that matters and help people when they need assistance.

• Enjoy an interesting and varied role with a comprehensive 5-week onboarding programme designed to help you get off to a great start.

• Benefit from a motivating salary and a wide range of perks, including meal allowance, quarterly performance bonuses, a MultiSport card and contributions towards language courses.

• Work in modern offices in Karlín, one of Prague’s liveliest districts.

• Enjoy company refreshments, fresh fruit Mondays, breakfast treats and occasional pizza/lunch days.

• Use the possibility of home office and flexible shift planning.

To have a better understanding of our company and daily responsibilities, please see our CASE STUDIES:

(https://www.euro-center.com/#callUs)

If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.

We are looking forward to receiving your applications.